Foreign Currency FAQs

We've got over 60 currencies available. If you're heading to a more unique destination and unsure if we'll have your currency, let us know and we'll do our very best to make sure you take off with what you need.

The price you see is the price you get. No hidden extras. We will never add on fees or commission to your foreign currency (like some people!).

You bet! With our Best Price Guarantee we guarantee to beat any New Zealand competitor’s overall transaction price by $1NZD or more on any foreign currency we trade. And if we don’t give you the best price, we’ll give you $100NZD*.

We have over 60+ currencies available at any given time! Plus with our Cash Commitment, we'll always have our top currencies available, or you will receive up to $100*. This includes USD, EUR, GBP, AUD, JPY, IDR, THB and SGD.

All the time! Our exchange rates are updated to the minute, but lucky for you, we have our Rate Move Guarantee, so if you purchase foreign currency in store and the retail exchange rate improves within 14 days, you’ll get the difference (check the link for further details).

Yeap, this can often be the case! There's a couple of differences... buy in store and collect your currency instantly. Order online in your PJs and you will have to wait several days to collect. All of this aside though - we'll happily match our website rates in store.

We wish we knew! Exchange rates can be unpredictable. But, to help you out, have a read of our market updates where we give you the low down on the markets.

For sure! You'll need to secure the deal with a deposit, and then your cash will be ready in a matter of days.

Yes, we have over 60 currencies available and will exchange between any two of them. We do however convert it to NZD first.

What are travellers cheques? Just kidding, but how very retro of you. Unfortunately no, we don't do this.

We can cash them, but we can't sell them. They're also no longer issued in New Zealand. Instead, why not try our Cash Passport? It's a safe and secure way to travel overseas with currency. It's like a digital travellers cheque!

No. As long as you fulfill the required ID process we are more than happy to assist you with your travel money needs.

It's for our security plus yours, it is important that we have the required information at the time of the transaction.

We're part of the Flight Centre Travel Group family and want to extend the family love to you.You'll receive a better rate to what you see advertised on our boards. Consider it mates rates on your currency!

Although there's technically no legal limit on how much money you can take on holidays, if you're travelling internationally you must declare amounts of more than $10,000 in foreign currency on your customs form. Some countries impose specific restrictions on the import/export of local and foreign currencies. You should seek advice from an official government website for the country you may be visiting before your transaction. 

You bet! We'll happily buy any foreign banknotes from you. We just ask that your banknotes are in reasonable condition. No rips or sticky tape, please.

We don't have our SELL rates on our website (yet!), but get in contact and we'll make sure you get a great rate!

Nope. As long as it's one of our 60 trading currencies we are more that happy to take back any left over cash you weren't able to spend.

You can sell us your foreign notes, we just ask that there are in good condition. That is, not torn or stuck together with sticky tape, and still legal tender.

Coins cannot be exchanged once you are back in New Zealand, but you can still bring them into us and donate your coins to our Small Change, Big Difference program that supports Lion Club's ‘Heads Up For Kids’ initiative program.

Heaps - we buy and sell over 60 currencies! Bring in your leftover funds and we'll do our best to ensure you walk away with some fresh Kiwi dollars.

Unfortunately not... orders are typically packed with mixed denominations (depending on the availability of the currency you are ordering). But - if you're after something specific, let us know when you collect your currency, and we'll try our best to give you what you need.

Your order will typically be available for pick up within 3-5 business days, but we will let you know via email when it is ready.

All orders are subject to a minimum value of NZ$500* in foreign currency equivalent and a maximum value of NZ$10,000 in foreign currency equivalent over a 24 hour period, and a maximum aggregate value of NZ$20,000 over a rolling 21 day period.

You sure can. Your confirmation email will contain info on who to email (or call) if you need to query anything, or make a change to your order. 

In some instances yes. If the transaction is pending we should be able to reverse it for you. Your confirmation details will contain email and phone contact numbers should you need to amend any of the transaction details.

Unfortunately not, this is to ensure your transaction and finances remain secure. Don't forget, when you collect your cash you will need to bring your email confirmation, ID and proof of payment (this is generally the credit/debit card used to process the transaction with your name printed on it).

You've found a ghost in the machine! This is an extremely rare occurance but should you receive this error message we suggest emailing travelmoneyoz@fxmoneyonline.com.au as soon as possible. It's most likely the transaction has not processed and you will simply need to start over. 

You will need to bring your email confirmation, ID and proof of payment. This is generally the credit/debit card used to process the transaction with your name clearly printed on it.

Buy rates are the rates we offer for you to buy different foreign currencies (in exchange for your Kiwi dollars). 

That’s the rate you get if you’re selling a foreign currency back to us. Maybe you put on a few pounds over in the UK, or you were left with ten yen when you got back from Japan. You can sell those back to us for the good old Kiwi Dollar.

We wish we could get it too. The market rate is the current perceived value of currency between two economies - it's often the rate you see on the news. This rate is only available for market traders, not us travellers!

Our favourite is definitely peanut butter but we think you mean in terms of currency. Spread is the difference between a currencies market rate and retail rate.

Like most things, it boils down to demand and supply. Exchange rates float freely against one another, which means they are in constant fluctuation. Currency valuations are determined by the flows of currency in and out of a country. A high demand for a particular currency usually means that the value of that currency will increase.

Dynamic currency conversion is where overseas purchases are offered in your local (home) currency. In some situations it is offered by retailers and ATMs. This however, simply allows them to dictate their own exchange rate and may result in you being charged fees associated with a foreign transaction.