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Travel Money Transfers FAQ

GENERAL

Why should I use Travel Money Transfers instead of my bank?

Travel Money Transfers is different from banks in that everything we do is focused on foreign exchange (sometimes called ‘FX’) and international money transfers.

Not only are we experts in the field, but we can provide you with better exchange rates than the banks, quicker transfer times, fee-free transactions, a dedicated account manager, and much more besides!

If you’ve never used anything other than a bank to transfer your money, we think you’ll be pleasantly surprised.

Who operates Travel Money Transfers?

Travel Money Transfers is powered by Send.

Send provides international currency transfer solutions to a range of Australia and New Zealand's most-loved brands, giving their customers the very best rates.

Is Travel Money Transfers safe?

Absolutely. You can rest easy knowing that your funds are being handled by a fully licensed, regulated, and secure operator with thousands of happy customers.

Travel Money Transfers is powered by Send, a trading name of SendFX Pty Ltd (ACN 617 647 220), which is regulated by the Australian Securities and Investments Commission (‘ASIC’), is a registered remittance provider with the Australian Transaction Reports and Analysis Centre (‘AUSTRAC’), is a member of the Australian Financial Complaints Authority (‘AFCA’),and holds an Australian Financial Services Licence (‘AFSL’) (number 509635).

Can I talk to someone on the phone?

Absolutely! Call us a little old-fashioned, but we love talking on the phone to our clients.

To ensure that your query is answered most efficiently, we always recommend contacting your account manager in the first instance.

You can call us on:

  • NZ Toll Free: 0800 961 501
  • International: +61 75619 5799

ACCOUNT

How do I register an account?

Getting started is simple. Begin your account registration online.

So that we can verify your identity, you’ll need to provide us with details of either your passport or driving licence, as well as some information about the transfers you’ll be making. In some instances, you may be asked to provide additional information or documents to enable us to meet our legislative requirements.

Who can open an account with Travel Money Transfers?

As long as you’re over 18 and can provide us with enough information to verify your identity, then almost anybody can open an account.

Can someone else deal with my account on my behalf?

For security and regulatory reasons, we have a strict policy that ensures only the named account holder(s) can make transfers. However, in certain circumstances there may be scenarios in which we can accept instructions from somebody other than yourself, such as power of attorney or another signatory with the authority to act on your behalf.

How can I update my personal or contact details?

If you need to change any personal information, please contact your dedicated account manager.

You can call us on:

  • NZ Toll Free: 0800 961 501
  • International: +61 75619 5799

TRANSFERS

Does you charge fees to send my money?

No, there are not hidden or added fees when you transfer. That’s an immediate saving against your bank already!

How long do payments take to arrive?

We know that nobody likes waiting to receive their money. That’s why we offer transfers that will get your money to where it should be a lot faster than the banks.

Send will always aim to process client payments as quickly as possible and release them straight away. You should typically expect your funds to land at their destination account within 24-48 hours of us receiving them from you.

It’s important to note that, in some countries, the banking processes for receiving funds can sometimes delay this. International public holidays can also cause delays to payments. If you have any questions about likely timeframes for receiving payments, please speak with your account manager.

Which currencies can I convert my money to?

We can facilitate transfers across a wide range of currencies and different currency pairings. This list is subject to change, but includes the following:
Australian Dollar, Bahrain Dinar, Bulgarian Lev, Canadian Dollar, Chinese Yuan, Croatian Kuna, Danish Krone, Euro, Hong Kong Dollar, Hungarian Forint, Indian Rupee, Japanese Yen, Kenyan Shilling, Kuwaiti Dinar, Mexican Peso, Israeli Shekel, New Zealand Dollar, Norwegian Krone, Omani Riyal, Polish Zloty, Qatar Riyal, Romanian Leu, Russian Ruble, Saudi Riyal, Singapore Dollar, South African Rand, Swedish Krona, Swiss Franc, Thai Baht, Turkish Lira, Ugandan Shilling, UK Sterling, United Arab Emirates Dirham, and US Dollar.

Why do I have to provide information or documents to make a transfer?

Unfortunately, in this day and age it’s all too easy to pretend to be somebody else online.

The information and documentation we ask for prior to you sending or receiving money is both for your own protection and to ensure we comply with our legislative obligations. We use the documents you provide for the purpose of verifying that you are who you say you are ─ which, once confirmed, means we can process your transfers.

Is there a minimum or maximum amount I can send?

It’s our aim to cater for the world’s foreign exchange requirements. You can start moving your money with transactions as little as $200 NZD up to as much as you want.

Can I reverse or cancel a transaction?

Mistakes happen, so in many instances it is possible to reverse or cancel a transaction. It’s important to contact your account manager as soon as you possibly can after making the transfer to explain the situation. They’ll guide you through the next steps.

What do I do if I’ve sent my money to the wrong details?

Don’t panic ─ we’ve seen it all before!

It’s best to contact your account manager as soon as you realise what’s happened. We’ll take the details of the transaction and get on the case as quickly as we can take all possible steps to fix the issue with the responding bank.

You can call us on:

  • NZ Toll Free: 0800 961 501
  • International: +61 75619 5799